Refund policy
At Adalynskin, we want our customers to be fully satisfied with their purchase. If you are not happy with your order, please contact us and we will do our best to help.
Returns
We accept returns within 30 days of the delivery date.
To be eligible for a return, the item must be:
- Unused and in the same condition that you received it
- In its original packaging
- Free from damage, stains, wear, or any signs of use
- Returned with proof of purchase or order confirmation
To start a return, please contact us at adalynskininbox@gmail.com with your order number and reason for return. Once your return request is approved, we will provide instructions on how to send the item back.
Please do not send items back without contacting us first.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
- Cosmetic products that have been opened, used, or had their seal broken
- Items without original packaging
- Gift cards
- Final sale or clearance items
Refunds
Once we receive and inspect your return, we will notify you about the approval or rejection of your refund.
If your return is approved, your refund will be processed to your original payment method. Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.
Shipping charges are non-refundable unless the return is due to our mistake, such as receiving the wrong or defective item.
Damaged, Defective, or Wrong Items
Please inspect your order when you receive it. If the item is damaged, defective, or you received the wrong product, contact us within 7 days of delivery at adalynskininbox@gmail.com.
Please include your order number and clear photos of the item so we can review the issue and make it right.
Exchanges
We only replace items if they are defective, damaged, or if you received the wrong item. If you need an exchange, please contact us at adalynskininbox@gmail.com.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect due to our error.
We recommend using a trackable shipping service, as we are not responsible for items lost during return shipping.
Order Cancellations
Orders can only be cancelled before they are processed or shipped. If your order has already been shipped, you may request a return after receiving it.
Contact Us
For any return or refund questions, please contact us:
Email: adalynskininbox@gmail.com
Store: Adalynskin
Address: 173 Ocean Ave, Jersey City, NJ 07305, United States
Thank you for shopping with Adalynskin.